![]() Typical shifts are as follows: 2pm-10pm, 3pm-11pm, 4pm-12pm etc. This role involves shift work hours, typically Mon – Fri but flexibility may be required.Flexibility to meet business needs as required.Previous customer service experience in any employment sector.Previous experience of working in a Service Desk role is preferred but not essential.2 years previous work experience (This must be acquired after completing your education).GCSE English and Mathematics at Grade D or equivalent. ![]() All candidates must be able to demonstrate their right to work in the UK.So, what are the essential criteria to apply? Excellent written & verbal communication skills.Using available tools and resources in an appropriate manner consistent with ANI policy and procedures.Offering the customer an effortless experience with an emphasis on First Contact Resolution through timely and effective resolution of their issue.Engaging in a Continuous Improvement (CI) environment.Following knowledge management principles (Knowledge Centered Support methodology) by translating customer information into valuable and usable knowledge documentation.Diagnosing, documenting and/or resolving issues by providing the appropriate resolution or following the escalation procedure.Ability to work in a fast paced, multi-tasking environment where your performance is measured against individual, team, business and strategic goals and professional behaviours.Responding to incoming calls or chats as first point of contact for clients with IT or product related problems.Key Responsibilities (include but are not limited to) ![]() You will receive continued support from the mentor group, your team manager and the quality team throughout your training. Initial training will last for 2 weeks, with a staggered training and development plan delivered throughout a 6-month period. Once you complete your initial training, you will be supported throughout your probationary period by a dedicated mentor team who will help you better learn, understand and implement the skills learned. We have developed a robust training schedule to deliver virtual training to successful candidates, coordinated by Ronan Gilloway, who was recently named CCNNI’s Trainer of the Year 2021. If your role is chat based, you may be expected to manage several/multiple chats at the same time after initial training is completed.Īll training will be provided virtually until such time as we can return safely to our offices. Interactions with our customers is through either a Chat or a Call platform. Successful candidates will be trained to offer first level technical support, primarily through digital interactions, for computer hardware and Allstate software issues, and you will work as part of a team in a dynamic technical support center environment. In this role you will act as a Trusted Advisor for Allstate and provide a world class service to Allstate agents and employees. We are hoping to return to office in September and when our offices reopen, employees can choose a blend of working in the office or at home throughout the week. We recently received the prestigious CCNNI Silver Award for Home Working Programme of the Year, which recognized our resilience in adapting to coronavirus challenges and the success of our employees working from home. ![]() We’re doing everything we can to keep our employees safe. Like most other businesses right now, we’ve had to adapt how we work. Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. Employees based in GB will be employed on a permanent remote working contract. Our people are our greatest strength, and we work as one team in service of our customers and communities.Īllstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). We empower every employee to lead, drive change and give back where they work and live. You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good. That’s why now is an exciting time to join our team. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. The world isn’t standing still, and neither is Allstate.
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